Your order will be shipped within 3-5 days after payment has been received. You may return most new, unopened and unused items within 30 days of delivery for a full refund of the item cost, less return shipping fees and a 10% restocking fee. Joyous Health will pay the return shipping costs if the return is a result of an error on the vendor's part (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact hello@joyoushealth.com with your order number and details about the product you would like to return.